Frequently Asked Questions
Learn More About Our Beaumont Home Health Services
Learn More About Our Beaumont Home Health Services
When you begin your search for the best in home senior services in Beaumont, TX and the surrounding areas, it’s natural to have many questions about the types of services available, what services your loved one might need, etc. Our in-home care experts want to make sure that you have the answers to all your questions so that you can make better, more informed care decisions for your family. We have compiled a list of frequently asked questions to help you find the solutions you need as you begin your home care search.
Click on each question below to see the answer.
In what areas are your services available?
How do I know if my loved one needs in-home care?
There are many warning signs that indicate that a loved one may need in-home care. These signs may include memory problems, accidents such as falling in the home, or struggling to perform daily tasks such as bathing, dressing, toileting, cooking, etc. An older loved one who is unable to drive may also require assistance with transportation to and from appointments. If you have a loved one who needs assistance in these or other areas, the Montebello Home Care team will be glad to talk to you about how our services can help. Call us today!
What kind of services do you provide?
We provide a wide range of senior home care services including:
How quickly can I arrange for service?
We can usually arrange for services immediately following an in-home assessment, depending upon your care needs. Call us today for more information!
How much does the service cost?
It is difficult to estimate how much services will cost for your individual situation until a free in-home care consultation is performed. Following your free care consultation, we can give you a better estimate of the cost of care based on your loved one’s needs. For more information, feel free to contact us.
Do you require a minimum of hours and days a week in order to provide care?
While we do have minimums, we work hard to accommodate many situations so that we are able to provide care for as many seniors in our community as possible. Call us for more info!
Are your home care services covered through Medicare, Medicaid, or insurance?
Because we only offer non-medical home care services, our services are not covered through Medicare, Medicaid or other regular medical insurances such as Texan Plus, Aetna, Blue Cross Blue Shield, etc. We do accept long-term care insurance policies. Please, call us for more information.
Is your agency licensed?
Yes, our home care agency is licensed through the Texas Department of Aging and Disability Services (DADS). If you need more information, please do not hesitate to contact us.
Are your caregivers insured and bonded?
Yes. All of our in-home caregivers are insured and bonded for your safety and peace of mind. For more information, please give us a call.
How are your caregivers screened?
To ensure that we hire only the best, most compassionate and professional caregivers, we follow a thorough interview and screening system. Initially, caregivers are screened over the phone when they apply for a position. They are asked several questions to ensure they meet the basic requirements for a position with the company. If they pass the initial screening, they are then scheduled for a face-to-face interview. During this interview, they are screened again and background checks are completed. The caregiver is screened once again when they are introduced to a new client, and we closely monitor the caregiver’s relationship to the client on an ongoing basis to ensure that both the client and caregiver are happy. Please contact us if you would like more information.
What kind of training do your caregivers receive?
During our caregiver interview process, we require that each applicant complete an online training course. Additionally, we offer a series of mandatory training sessions that cover a wide variety of topics, including Hoyer lift usage, proper technique for transfers and safety in the home, and more. If you would like more information, please contact us.
What makes Montebello Home Care different from other in-home care companies?
We value quality, compassion, and excellence above all else, and we strive to ensure that our clients’ needs are met at all times. To ensure that clients always have a caregiver when they need one, we have a dedicated back-up team of caregivers to prevent any gaps in service due to caregiver illness, vacation, etc. We also have a care supervisor who works with our caregivers to ensure that the care they provide is of the utmost quality. We are also proud of our unique distinction as a Home Care Pulse Provider of Choice and Employer of Choice. Feel free to contact us if you have any questions.
What are the advantages of home care?
All too often, family members must assume the care of an older loved one, and this shift in family dynamics can cause undue stress and tension. Home care allows seniors and their families to enjoy their time together, knowing that the senior is well cared for.
There are many other advantages to home care as well, including:
We are happy to answer any questions you may have. Call us today!
Who can receive in-home care?
Anyone who feels they need assistance with activities of daily living or even some caring companionship can receive in-home care services from Montebello Home Care. Feel free to contact us with any questions you may have.
Will I be able to reach someone at your agency after hours and how should I do so?
Yes, we are on call 24/7. Call our regular office number, 409-276-7576, and you will be connected to a Montebello Home Care staff member ready to assist you with your every need.
Are your services available in nursing homes or assisted living facilities?
Yes. We can provide home care services in nursing homes, assisted living facilities, or anywhere you call home. We can even provide someone to provide companionship to your loved one during a hospital stay. Call us for more info!
What if my caregiver is sick and cannot make it to my house?
At Montebello Home Care, we plan ahead to ensure our clients always have the care they need, even when their regular caregivers are ill or otherwise unable to perform their duties. We create a backup team for each client and introduce the client to his/her backup team in advance to ensure that the client feels comfortable with all caregivers. If a caregiver has called in to cancel his or her scheduled shift, the client will receive a call from the office to notify them of the change and advise them who their replacement caregiver will be. Please feel free to contact us with any questions you may have.